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💁 The Impact of Service on 4-Star Hotels

February 10, 2025

Your guests expect more in 2025 than ever before- and with the right technology, you can exceed those expectations. Dive in Relay's new report- 7 Tech Trends That Will Shape Guest Experience in 2025 and Beyond to see how leading hotels are preparing for what's next.

💁 The Impact of Service on 4-Star Hotels

A study on ResearchGate explores how service quality affects guest satisfaction and business success in 4-star hotels. It highlights the role of personalized experiences, staff training, and operational efficiency in enhancing guest loyalty and profitability. Read more.

According to the AHLA, the U.S. hotel industry in 2025 will be shaped by labor shortages, rising operating costs, and technological advancements. Sustainability initiatives and the growth of extended-stay properties are also expected to influence market dynamics. Read more.

🛒 Quality Inn in Lake City, Florida Sold

DSH Hotel Advisors facilitated the sale of a 55-room Quality Inn in Lake City, Florida. The sale attracted multiple offers, reflecting investor interest in Florida’s hospitality sector, driven by strong tourism demand and population growth. Read more.

🌟 Why the Asset-Light Model Dominates the Hotel Industry

A Hospitality Investor report examines the rise of the asset-light model in hotels, where brands focus on management and franchising rather than owning properties. This strategy reduces financial risk and enables rapid expansion in competitive markets. Read more.

⚜️ Bali’s Most Prestigious Hotel Showcases Cultural Heritage

A luxury hotel in Bali has launched a campaign to promote the island’s rich cultural heritage. Through curated experiences, traditional performances, and local partnerships, the initiative aims to enhance guest engagement while preserving Balinese traditions. Read more.

⚡ AI and the Future of Hotel Room Phones

AI is transforming hotel operations, but can it revive the in-room phone? Once a major revenue source, guest room phones have become nearly obsolete in the age of mobile devices. While some baby boomers may still use them, most travelers rely on their smartphones. AI-powered voice assistants and smart room controls may redefine their role, offering convenience without the need for traditional landlines. Read more.

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