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Hotels turn to AI and automation to drive profitability
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Home insurance rates up by 76% in some states
Over the last 6 years, home insurance rates have increased by up to 76% in some states. Between inflation, costlier repairs, and extreme weather, premiums are climbing fast – but that doesn’t mean you have to overpay. Many homeowners are saving hundreds a year by switching providers. Check out Money’s home insurance tool to compare companies and see if you can save.
How a Major Hotel Chain Streamlined Their Deskless Worker Communication
Without a centralized digital workplace, Hyatt employees struggled to communicate with one another, track key tasks, and stay organized. Konverse responded to this challenge by launching a platform that empowered staff to connect, collaborate, and deliver best-in-class service to patrons. Read more
Hotels turn to AI and automation to drive profitability
Amid rising costs and a decline in international travel, hotel leaders are increasing investment in artificial intelligence and automation to improve profitability. A new survey found most hotel operators view AI as essential for efficiency and cost control. Applications range from revenue management to guest personalization and compliance automation. Labor costs, inflation, and insurance remain the biggest financial pressures, prompting hotels to use technology as both a defensive and growth tool in a slow economy. Read more.
Four Seasons St. Louis brings holiday celebrations to life
Four Seasons Hotel St. Louis has unveiled its lineup of seasonal events for 2025, including festive dining, spa specials, and family activities. Guests can enjoy themed menus, rooftop winter experiences, and exclusive holiday room packages. The property is positioning itself as a local holiday hub, blending luxury service with community engagement. The offerings aim to boost local bookings and guest loyalty during the winter travel season. Read more.
Delta faces refund demands after major flight cancellations
Delta Air Lines is under fire after hundreds of canceled flights left travelers stranded, prompting renewed focus on refund and reimbursement policies. Passengers report delays in receiving compensation for hotels and other expenses. Consumer advocates warn that federal oversight may tighten as complaints rise. For the hospitality industry, such disruptions create short-term booking surges but also strain front-desk operations and guest service capacity. Read more.
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Hotel workers strike in Los Angeles and Philadelphia
Union members at Aimbridge-operated hotels in Los Angeles and Philadelphia have gone on strike during a weekend packed with major local events. Organized by Unite Here Local 11, the walkout targets stalled wage and benefit negotiations. The union says the timing highlights worker frustration over cost-of-living pressures. For hotel operators, the strikes risk operational disruptions, lost bookings, and heightened scrutiny from both guests and labor regulators. Read more.
Upstate New York resort crowned nation’s top fitness hotel
Mirror Lake Inn Resort and Spa in Lake Placid, New York, has been named the country’s top fitness hotel. The property combines luxury accommodations with wellness programs that include guided hikes, lakeside yoga, and customized nutrition plans. Guests praise its alpine scenery and holistic approach to health travel. The recognition boosts Upstate New York’s growing reputation as a wellness destination beyond traditional leisure tourism. Read more.
Hotel Chocolat opening flagship on Chicago’s Magnificent Mile
British chocolatier Hotel Chocolat is expanding its U.S. presence with a flagship store at 830 North Michigan Avenue in Chicago. The new shop will feature tasting counters, on-site chocolate making, and a café concept. The move supports the brand’s U.S. retail push following strong online sales. For Chicago’s hospitality and retail sectors, it adds a premium experiential attraction in one of the city’s busiest tourism corridors. Read more.
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